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Professional Resume

Education Background

 Education

University of Pennsylvania, Philadelphia, PA                         August 2017
Master of Science in Education in Higher Education
Xianda College of Economics & Humanities Shanghai International Studies University, Shanghai, China                                                                                       2012
Bachelor of Arts in English

Honors and Awards

  • Excellent Teacher Honor in Longwen Education Co., Ltd. – 2012~ 2013

  • National Endeavor Fellowship & May 4th Youth Leadership Scholarship – 2010~2011

  • The Third Prize Scholarship – 2010~2011, 2009~2010

  • University-level Outstanding Students’ Leader – 2009~2010

University of Pennsylvania - Student Worker Manager & Campus Event Manager

  • Work as a campus event manager at Perelman Quadrangle, Student Union, and VPUL Performing Arts Facilities and assist with the management of a variety of student affairs facilities (and the associated event support services operation) with a primary focus on student union operations.

  • Evaluate the existing student union student employee development program; recommend improvement and implement new initiatives in developing, marketing, facilitating and assessing programming and services in the student union, Houston Hall.

  • Rewrite jobs descriptions, plan and facilitate training and other programs, create and implement incentive systems, serve as a resource to student employees;

  • Oversee the Arch Information Desk and work as a student employee manager and supervisor since September, 2017.

Chuxin Education Workshop - CEO & English Language Instructor

  • Directed my education workshop; advertised and marketed the English language courses on the internet and through flyers; partnered with some O2O education institutions.

  • Presided and directed the teaching and research group, analyzed teaching outcomes and organized professional development workshops.

  • Managed students’ learning schedules; prepared students for the national college entrance exam; communicated with students and their parents through online social media, and provided counseling and other customer assistance to them.

Jingrui Education Co., Ltd. - English Teacher

  • Taught high school students and prepared them for the national college entrance exam; communicated with students and their parents regularly and provided counseling to them.

  • Directed the teaching and research group focusing on TOEFL and IELTS.

  • Attended professional development seminars focusing on student psychology and cognition as well as student affairs.

Longwen Education Co., Ltd.- English Language Teacher

  • Presided over the teaching and researching sessions and organized professional development seminars; interviewed and trained new teachers.

  • Taught middle and high school students and prepared them for the national college and high school entrance exams.

Independent English Language Instructor

  • Advertised English language class, leveraged social media presence, and managed students’ learning schedule.

  • Tutored English language at students’ home and prepared them for different English tests.

  • Led family meetings to create a good study environment for the student and helped my students to cultivate a good study habit; provided customer assistance to family members.

Qualitative Research on Student Affairs Assessment

·          Designed a qualitative research on assessing how Chinese international students are satisfied with their experience at Penn, and wrote a proposal about this research; designed Interview Protocol for the research; conducted individual and group interviews; transcribed all the voice records of the interviews.
·          Distributed a survey, which I designed using Qualtrics, to the Chinese students group at Penn and got 73 responses; wrote reflexive and analytical memo during the whole research process; analyzed all the data I collected and wrote an analytical report about the research.

Data Analysis Project for the Netter Center at Penn

·          Informed and improved the Netter Center’s programming and service delivery by collecting and cleaning data and utilization plan.
·          Designed a systematic and comparable collection process across Netter Center programs and partner schools in order to provide accountability to stakeholders, diagnose problems, and maximize student outcomes through improvements to programming.

Association of College Unions International (ACUI) Annual Conference, Philadelphia

·       Assisted the registration of attendees and welcomed them warmly; helped the job seekers at the career center of the ACUI conference about their resume and interviews; facilitated the reception event of 1000 ACUI attendees at Houston Hall.

Expo Shanghai

·       Aided about 0.4 million tourists from 246 countries and international organizations in the EXPO site every day and provided Expo sightseeing information of 392 pavilions from 192 countries and 50 organizations to the visitors.
Organized activities and events to promote the theme of the exposition, “Better City, Better Life”; supervised the volunteer team from our university.

Computational and Technical Skills

  • Microsoft Office Software, Adobe Photoshop, Rapidminer, Qualtrics, basic SPSS & R

Foreign Language Skills

  • English (fluent), Mandarin(native), German (basic)

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Shizhu Zhang

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